Frequently Asked Questions
Everything you need to know about your Arte Antwerp experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination. You will receive a tracking number via email once your order has been dispatched.
How can I return an item?
You can return any unworn items within 14 days of delivery. To initiate a return, please visit our online returns portal. Items must be in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I find my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit consistent with our aesthetic.
Are your products ethically produced?
Yes, we are committed to responsible manufacturing. Most of our collections are produced in Portugal, where we maintain close relationships with our suppliers to ensure high quality and fair labor standards.
Can I modify or cancel my order?
Once an order is placed, we aim to process it immediately. Therefore, we cannot guarantee modifications or cancellations. Please contact our support team as soon as possible if you need to make a change.